My flight was slightly delayed, however there is no excuse for the transfer service who was supposed to pick up not to have arrived! I was left alone, stranded, afraid in a 99% non- speaking airport with no one to help. “- Unfortunately I have to write this review to inform people who are expecting to receive a trustworthy service from a reputable company, to book elsewhere! I was a lone single woman, who arrived at an Istanbul airport at 10 pm. Then to add to it no social distancing was being enforced either!! We will never use this company again!!!!!" Absolutely disgusting service from Hoppa in the first place for not giving us the service we paid for, but then also not being able to provide us with the appropriate refund either. There was absolutely NO social distancing at all, passengers were so so close together (see photos) and my partner ended up having to sit closely next to a stranger, basically brushing arms.
Resort hoppa transfers driver#
My partner said to the driver that there was a lot of people on the shuttle, the driver only shrugged his shoulders. However, when we got to Lanzarote and found the shuttle it was a small shuttle with 12 out of 12 seats taken. We were at a loss and it being so close to our holiday, we decided to go with the drop off near our villa, as we had no other choice.\nHoppa ensured us there would be appropriate social distancing. They then suggested that they would drop us to a hotel near our location which was a two minute walk, I explained my partner had reduced mobility as he had knee surgery and cannot walk for long periods of time. They refused to give us a refund, and instead said they could give us credits which were no use to us as we were due to fly in two weeks. I explained I would need the money back I paid as they were no longer providing a service I paid for and that I would need the money to pay for another shuttle. I sent an email and they confirmed they were unable to drop us at our accomodation. We tried contacting them by phone but no-one answered the phone.
Resort hoppa transfers drivers#
Saying that the return transfer was early and the drivers were friendly."We booked with Hoppa for our holiday in October, and two weeks before we were due to go, they emailed us saying they were not able to drop us to our accomodation. Also the drivers take all the back roads to avoid tolls, so it takes much longer to get to the hotel. I had to sit in the back between the booster and the car seat, but as there wasn't enough room had to sit sideways all the way to the airport. On the way back the driver turned up with a normal car, it was a real squeeze to fit is all in (we only had 2 backs, a buggy and hand luggage). She was really uncomfortable as the cushioning had been removed (probably got dirty) so she was sitting on hard plastic and the seat belt was cutting into her neck.
Our 13 month old was in a high backbooster, three year old was just in a booster.
What can I say- 20 min wait for a driver/ car, €21 extra charge for car seats. Booked through resort hoppa this year but unfortunately they use Green bus so ended up with them again.
They didn't have a suitable car seat for our baby so refused to transport us. We used this company last year and they were a nightmare.
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